In this article, we provide the list of IP addresses that need to be whitelisted if you are using a self-hosted system with SyncSpider.
Please note that a new IP address has been added to the list as part of our latest infrastructure update. This change is necessary to enhance performance, improve security, and maintain seamless connectivity for self-hosted SyncSpider systems.
Security Notice
All connections with SyncSpider must have encryption in transit implemented (TLS 1.2 or above) for security reasons.
Applicable Systems
This applies to self-hosted systems with firewalls, including Magento, WooCommerce, and similar platforms.
Allowing SyncSpider Access in Self-Hosted Systems
To ensure uninterrupted service, your system administrator must whitelist the following IP addresses in your firewall settings.
IPv4 Addresses:
- 195.201.24.57
- 116.203.102.63
- 94.130.225.225
- 94.130.175.218
- 116.203.74.208
- New IP to Whitelist: 5.75.210.76
- New IP to Whitelist: 95.217.22.55
IPv6 Addresses:
- 2a01:4f8:1c0c:5049::/64
- 2a01:4f8:c0c:e818::/64
- 2a01:4f8:c0c:9740::/64
- 2a01:4f8:c0c:aC51::/64
- 2a01:4f8:c0c:b113::/64
Action Required
To maintain seamless connectivity, please ensure the new IP (5.75.210.76) is added to your firewall whitelist along with the existing IPs before the next scheduled maintenance.
Upcoming Changes
Currently, SyncSpider operates through multiple IP addresses, which will temporarily increase to seven. In the future, we will consolidate traffic through one or two IPs to simplify whitelisting requirements.
Need Help?
If you have any questions or require assistance, please reach out to our support team via the chat widget on our website or within the SyncSpider app.
Thank you for your cooperation!
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