How to integrate Twilio?

Created by Nicolas Wussler, Modified on Tue, 30 May, 2023 at 4:28 PM by Ivana B



Twilio APIs let you update your phone menu on demand, with full control of your phone tree and routing logic. Create custom greetings, collect speech and DTMF input, and route callers to the best available agent, all with pay-as-you-go pricing.




Step 1. Creating a Task

Either while Creating a Task or in the Integrations menu.

Enter the name of the integration in the search bar.Selecting the Twilio integration

Step 2. Enter Name and Description

Enter the Name of the Integration.

You can optionally also enter a description.Naming the Integration

Step 3. Adding Credentials

You will be prompted for the Account SID and AUTH TOKEN.Inserting the Account SID and Auth Token

Step 4. Obtaining Account SID and AUTH TOKEN

Log in to your Twilio account with the credentials and click on ‘console’ on the upper right corner or follow this link.


Selecting the Console menu


You would be able to see the account SID and authorization token on the screen.


Obtaining the Account SID and AUTH Token

You can copy and paste it from Twilio to your SyncSpider account. Then, click finish.

Twilio is just one of the tools we support!

To check the list of the tools and features we support please click here!

If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 

We develop integrations based on the requests and up-votes :) 

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!

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