How to integrate FreshService?

Created by Maja Bradonjic, Modified on Thu, 29 Jun 2023 at 09:42 AM by Ivana B

TABLE OF CONTENTS



Description


Freshservice is an ITSM solution in the cloud. It provides powerful incident management capabilities which closely integrate with other ITSM processes like problem, change, release, and asset management. You can let users raise tickets through various channels like email, support portal, chat etc. Its smart ticket form even deflects trivial issues by suggesting relevant knowledge base articles. Your IT team can automate ticket assignment and use canned responses to further boost productivity.



Entities


Source
Target
Requester
Requester
Ticket
Ticket




Steps



Step 1.


Either while Creating a Task or in the Integrations menu.


Enter the name of the integration in the search bar.Selecting the Freshservice integration


Step 2.


Enter the Name of the Integration.

You can optionally also enter a description.Naming the Integration

Step 3.


You will be prompted for the Freshservice domain name and API Key.


Inserting Freshservice domain and API key

Step 4.


To generate the API key, you would need to login to your  FreshService account and click on profile settings at the right side corner of the screen as shown in the screenshot.

 

Navigating to the Profile settings


Step 5.

 

The API key is now visible. You can copy and paste  the URL and API key to your SyncSpider account and click finish.

 

Generating the API Key



Freshservice is just one of the tools we support!


To check the list of the tools and features we support please click here!


If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 


We develop integrations based on the requests and up-votes :) 


We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!


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