How to integrate Zendesk

Created by Maja Bradonjic, Modified on Wed, 31 May 2023 at 03:51 PM by Ivana B

TABLE OF CONTENTS




Description


Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. 



Entities


SourceTarget
List OrganizationsCreate Organization
List UsersCreate User
List TicketsCreate Group
List GroupsCreate Ticket
List Brands


The task can be triggered on following events:

 

• on successful completion of a different task

• API call



Steps



Step 1. Creating a Task


Either while Creating a Task or in the Integrations menu.


Enter the name of the integration in the search bar.Selecting the Zendesk Support integration


Step 2. Enter Name and Description


Enter the Name of the Integration.

You can optionally also enter a description.


Naming the Integration

Step 3. Adding Credentials


You will be prompted for the API Key.


Inserting Base URL, Username and Password

Step 4. Obtaining Base URL, Username and Password


To obtain the Base URL, head over to Zendesk's dashboard, and copy the part of URL found in the address bar, as shown in the picture below:

 

Obtaining the Base URL

 


Go back to SyncSpider's page and paste the URL where you were prompted to, in addition to your Zendesk account credentials. 


After that click Finish!



Zendesk is just one of the tools we support!


To check the list of the tools and features we support please click here!


If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 


We develop integrations based on the requests and up-votes :) 


We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!


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