How to integrate Freshdesk

Created by Maja Bradonjic, Modified on Tue, 27 Jun 2023 at 03:44 PM by Ivana B

TABLE OF CONTENTS



Description


Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged.



Entities


SourceTarget
ContactContact
CompaniesContact Update
TicketTicket

Ticket Update

Companies





Steps



Step 1.


Either while Creating a Task or in the Integrations menu.


Enter the name of the integration in the search bar.Selecting the Freshdesk integration


Step 2.


Enter the Name of the Integration.

You can optionally also enter a description.


Naming the Integration

Step 3.


You will be prompted for the API Key.


Inserting the Freshdesk domain and API Key

Step 4.


To generate the API key, you would need to login to your  Freshdesk account and click on profile settings at the right side corner of the screen as shown in the screenshot.

 

Selecting the Profile settings within Freshdesk

 

 

The API key is now visible. You can copy the API key and URL to your SyncSpider account and click finish.

 


Freshdesk is just one of the tools we support!


To check the list of the tools and features we support please click here!


If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 


We develop integrations based on the requests and up-votes :) 


We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!


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