How to integrate HelpNinja

Created by Maja Bradonjic, Modified on Thu, 06 Jul 2023 at 06:44 PM by Ivana B



A traditional email can be overwhelming when you have multiple mailboxes and a team to manage your customer queries. With HelpNinja its as simple as using email but with the capability to manage it with your team. It helps you to categorise and consolidate different concerns of your customer. And for your customers, its the same email and they wouldnt even know you are using a system to email them.


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 The task can be triggered on following events:


• on successful completion of a different task

• API call


Step 1.

Either while Creating a Task or in the Integrations menu.

Enter the name of the integration in the search bar.Selecting the Helpninja integration

Step 2.

Enter the Name of the Integration.

You can optionally also enter a description.Naming the Integration

Step 3.

You will be prompted for the API Key.Inserting the API key

Step 4.

Go to your HelpNinja account and Click on Profile Picture option at the upper right corner and select User Profile option and go to Authentication Settings as show in image below.


Selecting the User Profile settings


Selecting the Authentication panel


A new section will be opened click on Generate an API Key your API Key will be generated, Copy it.


Generating the API Key

HelpNinja is just one of the tools we support!

To check the list of the tools and features we support please click here!

If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 

We develop integrations based on the requests and up-votes :) 

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!

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