How to integrate Helpwise

Created by Igor Galic, Modified on Fri, 19 Aug 2022 at 11:43 AM by Igor Galic

TABLE OF CONTENTS




Description


Helpwise allows you to manage your team inboxes ([email protected], [email protected], [email protected]) with ease. What's more, it takes less than 5 minutes to setup! With Helpwise, you can assign and tag conversations, collaborate within the team, setup CSAT and get all reporting metrics in a click. You can also create a Knowledge base within Helpwise to share with your team or with customers. Convert customer queries into customer delight by never missing out on an email again.


Check out Helpwise here!



Entities


SourceTarget
Send ContactsAdd Email

Add WhatsApp Message

Add SMS

Add Contact


The task can be triggered by the following events:

 

• on successful completion of a different task

• API call



Steps



Step 1.


Either while Creating a Task or in the Integrations menu.


Enter the name of the integration in the search bar.


Step 2.


Enter the Name of the Integration.

You can optionally also enter a description.

Step 3.


You will be prompted for the API Key.

Step 4.


To obtain the API Key and Secret click on "Automation" option on the bottom left of the Heplwise Dashboard.

 

Then, select "API" from the menu on your right side and "Generate":

 

 

 

Simply copy the generated API and Secret, and paste them where you were prompted to by SyncSpider.

 

 



HelpWise is just one of the tools we support!


To check the list of the tools and features we support please click here!


If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 


We develop integrations based on the requests and up-votes :) 


We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!

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