How to integrate Helpwise

Created by Maja Bradonjic, Modified on Wed, 14 Jun 2023 at 10:23 AM by Ivana B



Helpwise allows you to manage your team inboxes ([email protected], [email protected], [email protected]) with ease. What's more, it takes less than 5 minutes to setup! With Helpwise, you can assign and tag conversations, collaborate within the team, setup CSAT and get all reporting metrics in a click. You can also create a Knowledge base within Helpwise to share with your team or with customers. Convert customer queries into customer delight by never missing out on an email again.

Check out Helpwise here!


Send ContactsAdd Email

Add WhatsApp Message


Add Contact

The task can be triggered by the following events:


• on successful completion of a different task

• API call


Step 1.

Either while Creating a Task or in the Integrations menu.

Enter the name of the integration in the search bar.Selecting the Helpwise integration

Step 2.

Enter the Name of the Integration.

You can optionally also enter a description.Naming the Integration

Step 3.

You will be prompted for the API Key.Inserting the API key and API secret

Step 4.

To obtain the API Key and Secret click on "Automation" option on the bottom left of the Heplwise Dashboard.


Then, select "API" from the menu on your right side and "Generate":



Navigating to the Automation panel


Simply copy the generated API and Secret, and paste them where you were prompted to by SyncSpider.



Generating the API Key

HelpWise is just one of the tools we support!

To check the list of the tools and features we support please click here!

If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 

We develop integrations based on the requests and up-votes :) 

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!

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