How to integrate LiveAgent

Created by Maja Bradonjic, Modified on Fri, 24 Feb 2023 at 09:11 AM by Ivana B



LiveAgent is a fully-featured communications management software that utilizes omnichannel communication in real-time. Personalize your communication by harnessing the power of customer segmentation, automation, and a built-in CRM. Add notes, reminders, and take advantage of over 40+ integrations. With LiveAgent, providing world-class customer service is easy. Start your free trial, no credit card required.


Get Companies
Create Company
Get Contacts
Create Contact
Get Departments
Create Group
Get Groups
Create Ticket Visitor
Get Agents
Create Ticket Agent
Get Chats

Get Tickets

Get Mail Accounts

 The task can be triggered on following events:


• on successful completion of a different task

• API call


Step 1.

Either while Creating a Task or in the Integrations menu.

Enter the name of the integration in the search bar.Selecting the LiveAgent Integration

Step 2.

Enter the Name of the Integration.

You can optionally also enter a description.Naming the integration

Step 3.

You will be prompted for the Base URL and API Key.

Inserting Base Url and Api Key

Step 4.

Enter your LiveAgent domain in the format: 

To obtain the API Key, head over to your LiveAgent dashboard and click on the cogwheel found on the left-hand side.

Then, click on "System", as shown in the picture below:



Selecting the System Settings inside LiveAgent

Select "API" from the dropdown menu, as shown in the picture below:


Selecting the API section

Next, click on "ADD API KEY", as shown in the picture below:



Creating the API key

Enter the API Key's name, set the expiration date and privileges, and click on "CREATE" as shown in the picture below:



Selecting the API access scopes

Upon doing so, your API key will be created. 

Copy and paste it where you were prompted to by SyncSpider.



Generating the API key

To obtain the Base URL, head over to the dashboard again, and copy the URL from the address bar, as shown in the picture below:


Locating the Base URL

Paste it where you were prompted to by SyncSpider, and click on "FINISH".

LiveAgent is just one of the tools we support!

To check the list of the tools and features we support please click here!

If you don't see your favorite tool on our list, please take the time and send us the request here to create an integration for you or UP-vote if it's already on the list :) 

We develop integrations based on the requests and up-votes :) 

We hope that this covers everything. If you have any further questions or need additional clarification please reach out to us via [email protected] or our chat widget!

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