How to integrate Zendesk?

Erstellt von Nikola Milosavljevic, Geändert am Thu, 21 Jul 2022 um 05:46 PM von Igor Galic

With our Zendesk integration model, you'll be able to Send Groups, Tickets and Brands from Zendesk, or Add Organizations, Users, Groups and Tickets to Zendesk, either on schedule- at specific intervals, or by an event. The task can be triggered on following events:


• on successful completion of a different task

• API call



E.G. Display all freshly made tickets from whichever platform in Zendesk


Possible entities as a Source are: Group, Ticket, Brand.

Possible entities as a Target are: Organization, User, Group, Ticket.


If you need any additional functionality or additional entities, please make your request here.


Note: You can set up any integration within the Task itself, you do not need to set up the Integration beforehand.


Step 1:

First, log in to your SyncSpider account, and click on the option ‘Integrations’ located on the left side of the screen, as shown below:


Step 2:

Now, you will see the list of integrations offered by SyncSpider. Select Zendesk Support application from the list, or use the search bar to find it easily.



NOTE: You can have more than one integration with one app/tool. E.G. Integrate your Google sheet with business email and WooCommerce. Using descriptions will help you to organize better.


Step 3:

After selecting Zendesk Support, enter the integration name and description (optional) then click on the Next button.




Step 4:

You will now be prompted for the Base url, User Name, and Password.



To obtain the Base URL, head over to Zendesk's dashboard, and copy the part of URL found in the address bar, as shown in the picture below:



Step 5:

Go back to SyncSpider's page and paste the URL where you were prompted to, in addition to your Zendesk account credentials, as shown below:



Once done, click the "Finish" button.


Congratulations! Zendesk is now successfully integrated.



 Zendesk is just one of the tools we support!


To check the list of the tools and features we support, please click here.


If you don't see your favorite tool on our list, please take the time and send us a request here to create an integration for you OR Up-vote it if it's already on the list :)

We develop the integrations based on the requests and up-votes :)


If you got any questions or need assistance, feel free to contact our support team via the chat widget on our site and within the SyncSpider app.

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