How to integrate LiveAgent

Erstellt von Ivana B, Geändert am Thu, 21 Jul 2022 um 05:11 PM von Igor Galic

With our LiveAgent integration model, you'll be able to Send Companies, Contacts, Departments, Groups, Agents, Chats, Tickets and Mail Accounts from LiveAgent, or Add Companies, Contacts, Groups, Ticket Visitors and Ticket Agents to LiveAgent, either on schedule- at specific intervals, or by an event. The task can be triggered on following events:


• on successful completion of a different task

• API call


E.G. Assign a new Agent to a ticket in real-time.


Possible entities as a Source are: Company, Contact, Department, Group, Agent, Chat, Ticket, Mail Account.

Possible entities as a Target are: Company, Contact, Group, Ticket Visitor and Ticket Agent.


If you need any additional functionality or additional entities, please make your request here.


Note: You can set up any integration within the Task itself, you do not need to set up the Integration beforehand.


Step 1:

First, log in to your SyncSpider account, and click on the option ‘Integrations’ located on the left side of the screen, as shown below:


Step 2:

Now, you will see the list of integrations offered by SyncSpider. Select LiveAgent application from the list, or use the search bar to find it easily.



NOTE: You can have more than one integration with one app/tool. E.G. Integrate your Google sheet with business email and WooCommerce. Using descriptions will help you to organize better.


Step 3:

After selecting LiveAgent, enter the integration name and description (optional) then click on the Next button.


Step 4:

You will now be prompted for the Base url and an API Key.


To obtain the API Key, head over to your LiveAgent dashboard and click on the cogwheel found on the left-hand side.

Then, click on "System", as shown in the picture below:



Select "API" from the dropdown menu, as shown in the picture below:


Next, click on "ADD API KEY", as shown in the picture below:



Enter the API Key's name, set the expiration date and privileges, and click on "CREATE" as shown in the picture below:



Upon doing so, your API key will be created. 

Copy and paste it where you were prompted to by SyncSpider.



To obtain the Base URL, head over to the dashboard again, and copy the URL from the address bar, as shown in the picture below:


Paste it where you were prompted to by SyncSpider, and click on "FINISH".



Congratulations! LiveAgent is now successfully integrated.



LiveAgent is just one of the tools we support!


To check the list of the tools and features we support, please click here.


If you don't see your favorite tool on our list, please take the time and send us a request here to create an integration for you OR Up-vote it if it's already on the list :)

We develop the integrations based on the requests and up-votes :)


If you got any questions or need assistance, feel free to contact our support team via the chat widget on our site and within the SyncSpider app.

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